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Frequently Asked Questions

Last Updated: November 2009

This document contains a list of frequently asked questions. Please take a moment to see if your problem has already been answered before contacting support.

General Frequently Asked Questions

How do I contact support?

Please contact support after you have looked for a solution within this FAQ or if you think your problem won't be described here

Telephone: (01302) 554988
E-mail: support@yesl.co.uk

Who is the technical support person?

Rob Mather. He is a web designer and is the first point of contact for technical support queries.

What do I do if technical support aren't helping?

If your problem is not solved correctly first time then please contact technical support again.

Please give technical support 48 hours to get back to you with an answer. Most problems can be sorted out in the same day.

If you are unhappy with the level of service, please contact one of the directors. John Carter's e-mail address is johnc@yesl.co.uk.

How long should I expect to wait for an answer?

Most problems can be sorted out in the same day but please allow 48 hours in the case of less trivial problems. In rare cases there might be a backlog of support issues in which case we will address the most severe problems first. It is always best to follow up a telephone call with an email describing your problem as all members of our support team are developers so they might be hard at work when you call.

Who are 123connect?

123connect are one of our web hosting service providers. They look after some of our London-based web servers around the clock.

E-mail Frequently Asked Questions

What is Webmail?

Webmail is a way to send and receive e-mail from any computer connected to the Internet by using a web browser.

Webmail allows you to access your email from anywhere. However, backups are not guaranteed on the mailservers and as such we do not recommend storing important emails online.

Where is Webmail?

For 123connect hosting: http://webmail.yourdomainname.co.uk/

Where can I add/remove/edit my mailboxes?

For 123connect hosting, please contact us to edit mailboxes.

How do I set up Outlook to send/receive e-mail?

These instructions are for Outlook 2000, but other versions of Outlook are similar

  1. Choose Accounts from the Tools menu
  2. Press Add and choose Mail
  3. For Display Name, type in the name you would like others to see when they receive your e-mail
  4. Press Next
  5. Type in your e-mail address - this could be catchall@[yoursitehere.com] or yourname@[yoursitehere.com]. If you are unsure what it is, check with us or the person who set up your e-mail accounts
    • 123connect: For the POP3 server enter mail.[yoursitehere.com]
  7. Use the details provided by your ISP for your outgoing SMTP server
    • 123connect: For the account name, type in the first part of your e-mail address. For example, mine would be ianf
  9. If you don't yet know your password, ask the person who set up your account to tell you. It may be somebody at Your e Solutions; if so, contact us. Type it here.
  10. Choose the appropriate connection setting. If you are unsure, select I will establish my connection manually
  11. Click Finish
  12. Click Send/Receive in the toolbar at the top to check your mail. If you get an error, check your settings again. If the problem continues, contact Your e Solutions support.

* You will have to use the SMTP server of the ISP you connect to the Internet with. The easiest way to find this out is by looking at the settings for your existing email account and copying the SMTP server name and pasting it later. If you get relaying denied messages after this then you will have to a) use webmail or b) contact your ISP for assistance.

How do I set a signature in Outlook?

  1. Select Tools->Options from the main menu
  2. Find signature tab (above 'general' tab)
  3. Click New to add a signature
  4. Click Rename if you wish to rename otherwise it can be left as it is
  5. Type signature into the bottom big white rectangle box and repeat for as many signatures as you want
  6. Click OK when finished

How do I add and remove email accounts?

See our section on administering email accounts

Why am I getting bounce-back messages about viruses I did not send?

See our section on email viruses

Website Frequently Asked Questions

Where can I find my web site’s stats?

Please contact support for information.

Which browsers do you design for?

We design your site to look good in Internet Explorer 6, 7 and 8, Mozilla Firefox 3, Opera 9 and Safari 4. In most cases your site will degrade so it is accessible in older browsers although it may not look as fancy.

We can design your site to work with other browsers but this will incur a fee.

What screen resolution do you design for?

Most websites are designed to fit within a 1024×768 screen resolution.

Secure Server Questions

Whose certificates do you sell?

We resell discounted secure certificates for Thawte and GeoTrust.

Can you use a certificate from X?

Unfortunately we cannot use certificates from other authorities with our servers.

This is the end of the FAQ list. Have we answered your question? If not please contact support.